Service Agreement

DFBooking Recruitment Services provides professional services which may include eligibility assessment, résumé and cover letter services, career coaching, employer sourcing and matching, student counselling, university shortlisting, application preparation and submission support, interview preparation, and general consulting related to international careers and education.

• Provide accurate, complete and truthful information.
• Supply genuine documents lawfully obtained.
• Respond promptly to advisor requests.
• Meet application, interview and payment deadlines.
• Review documents before final submission where feasible.

• Provide services with reasonable care and professional skill.
• Maintain confidentiality in accordance with our Privacy Policy.
• Communicate professionally and in a timely manner.
• Deliver services within the agreed scope.

Primary communication is by email and, where agreed, scheduled calls. Please allow up to two business days for a response to non-urgent enquiries. Urgent matters affecting deadlines should be flagged clearly.

Estimated timelines are provided in good faith but depend on the responsiveness of the client, employers, universities, embassies and other third parties. DFBooking is not responsible for delays caused by third parties.

Employers, universities, immigration authorities, licensing bodies and other organisations make independent decisions. DFBooking has no control over — and no liability for — those decisions, their timing or their outcomes.

A service is complete when all agreed deliverables have been provided or the file is closed. Post-completion follow-up (e.g. arrival guidance, additional coaching) may be offered as a separate service.

Either party may terminate the engagement on written notice. Fees earned for stages already begun remain payable. Refunds are governed by our Refund Policy.

Client services: admin@dfbooking.com. See also our Client Service Agreement.